PMOG Forum

Using Firefox 3 on Windows XP, just upgraded to .418. Also just changed my password, and I think it's the password change that's really horked things up.

On three separate systems now, trying to change my password for the toolbar (I know the password works okay because I can log in to the site here!) has failed to some degree - on one PC I used the "delete all stored passwords," but that didn't seem to help - I even checked the Firefox options and verified the password there was correct. I wound up uninstalling the addon and reinstalling it and I still get odd errors on that machine.

On this machine, I updated to .418, and the "delete all stored passwords" option is missing entirely now - confirmed this on another working system with .418 (my girlfriend plays too!). I had to uninstall and reinstall the add-on, but now when I log in it says my password is incorrect regardless of the fact that I'm entering the correct password.

Whew - that was a novel. Anyone seen this before? Have any suggestions? I'm chronically logged out at this stage, I'm afraid.

by halophoenix 6 months ago
| Permalink

@halophoenix,

This is a strange bug. I will try to reproduce it on my client and then get it into a developer to look into ASAP.

These kinds of things are best e-mailed to bugs at pmog dot com though. I almost overlooked this thread (because it was posted in the middle of the night and got buried).

For specific and individual account issues, please, always e-mail them in to accounts at pmog dot com.

Thanks -- I just want to make sure we are able to document, and resolve these issues for you and everyone =)

by burdenday 6 months ago
| Permalink

Are you using non-alphanumeric characters?
If so, that's your problem...just delete your stored PMOG passwords and create a new one...
; )

by pixielo 6 months ago
| Permalink

Though it's still extremely sluggish. I keep having to clear cookies and restart Firefox in order to be able to put on armor. Somethings timing out.

by karmakaze 6 months ago
| Permalink

I have the same issue, and no clearning of cache or cookies fixes it. Half the time, I can't even get the toolbar to open in FF3.

by johnhead 6 months ago
| Permalink

I tried the password change, and that didn't work. By default, my FF3 clears cache and cookies every time I exit so that's not resolving it either. When I changed my password, a new username apart from mine appeared in my toolbar login options, but it's actually my email address. I tried using that but it didn't work either.

The toolbar loads successfully, but I just can't get the toolbar itself to log into PMOG. I'll continue the cookies / cache method to see what happens.

Does it help to know from a diagnostic perspective that I usually log in via OpenID and not just using the username and password?

by s0undwave 6 months ago
| Permalink

Additional Information:

It seems the only way for me to login with the toolbar now is to always select "New Login" in order to re-enter my account information. If I just select my username from the drop-down, it gets stuck trying to sign in.

by s0undwave 5 months ago
| Permalink

Wow - I didn't check back on this and it looks like it exploded. I'll remember to email in the future; I was curious if the issue was account specific or global since I was having the same problem on multiple computers...but then when another account worked, I understood. :)

Thanks for getting back to the thread about it by the way! Definitely a huge help!

@pixelo: Well, I mentioned I was using special characters in the original post, so...yes? That being said, I don't think it's obvious that the use of special characters would have been the problem - considering the web password change utility accepts them and I never saw a note anywhere discouraging their use, I thought it was acceptable. I have a thing for strong passwords. ;) Thanks for chiming in to help!

One thing I should note for everyone else here - my issue had less to do with the .418 toolbar upgrade and everything to do with my password change, which was unfortunately timed right next to each other.

Just want to throw that out there - the toolbar upgrade was NOT part of my problem...except that the new toolbar doesn't have a "delete stored passwords" menu item when you click the PMOG icon and hover over "help." Unfortunately, that means the login help page should probably be rewritten to reflect the updated toolbar. That page is here:
http://pmog.com/help/login/

by halophoenix 5 months ago
| Permalink

Did you try uninstalling/restarting and then reinstalling the Toolbar?

by pixielo 5 months ago
| Permalink

Same Problem for me.
No non-Alphanumeric in the pwd.
FireFox 2.0.0.15
PMOG 0.418
Win XP Prof SP 3

by holzonkel 5 months ago
| Permalink

Same here. FF3 / 0.418 on XP sp3

I tried to remove the extension restart browser, reinstall it, get rid of the stored password, refresh toolbar..

The odd thing is that when I had removed the password the refreshed toolbar didn't know my login anymore, then when I logged in to the site - as the toolbar wouldn't - and told firefox to remember the password, all of a sudden the toolbar not only remembered my name but also my level, so it does seem to communicate somewhere.

by awake98 5 months ago
| Permalink

i'm also unable to login. It just keeps on 'signing on to pmog'
Tried restarting, using new login, reinstalling. But nothing seems to work.
Help?

by carree 5 months ago
| Permalink

I too am having the same problem (FF3/0.418/XP). Sometimes I get a black bordered box on the mid-left of the screen (most noticable on Google) that looks empty but if you try and select it you get the text "The Pmog Server could not be contacted. Please try again later."

I did think it was some new firewall restriction they've put in at work but after reading through this I'm not so sure.

by crimsonsoul 5 months ago
| Permalink